DEAF EVAL OF I/C
Hawai’i Interpreting Services (HIS), is your partner in communication access, and we always welcome your feedback on if the Interpreter or Captioner is meeting your communication needs. Please feel free to email us info@interpretinghawaii.com or VP 808 692 0595 to let us know if you prefer a particular I/C as well as to inform us of any problems or concerns.
BUSINESS EVAL OF I/C
Whether this is your first time utilizing our services, or you are a long-time client, we are always happy to have your evaluation and impressions of how the appointment went and if you felt satisfied with the I/C’s professionalism, attitude, and skills. Please email us at info@interpretinghawaii.com or call 808 394 7706 and let us know how we can improve.
EVAL OF OUR STAFF
Our goal at Hawai’i Interpreting Services (HIS) is to provide quality services in a timely manner. We welcome your suggestions to ensure that we respond quickly and appropriately to your sign language interpreter and/or real-time captioner requests. If you have any problems or concerns regarding one of the I/Cs, or general feedback, please email us at info@interpretinghawaii.com or call 808 394 7706.
EVAL OF OUR AGENCY
We value all of our clients and appreciate your opinions so that we can improve our services to the local community. If you have any suggestions or feedback regarding our business, please feel free to contact us at info@interpretinghawaii.com.
FAQ
WHAT QUALIFICATIONS DO YOUR INTERPRETERS/CAPTIONERS HAVE?
Hawai’i Interpreting Services (HIS) hires skilled interpreters and real-time captioners who are linguistically and culturally competent, have ethical and professional business practices, and a strong connection to the Deaf community. Interpreters who sub-contract with us hold a national certification through the Registry of Interpreters for the Deaf (RID) and/or a Hawai’i State Sign Language Interpreter Credential. If there is a legal appointment, interpreters must meet the mandatory requirements set by the Hawaii State Judiciary’s Court Interpreter Certification Program. Captioners are certified via the National Court Reporters Association.
WHAT CAN I EXPECT FROM AN INTERPRETER WHEN HE/SHE ARRIVES TO THE APPT?
On the day of the appointment, the interpreter (and her/his team) will arrive 10-15 minutes early to check in with the contact person and Deaf client and prepare to facilitate communication. The interpreter and team will work with the clients to best assess where the optimum place is for the interpreter(s) and Deaf client to sit. The interpreter(s) will work with Deaf clients to establish rapport and assess language preferences to ensure smooth communication. If the business or agency that hired our services has any questions about the interpreting process, the interpreter(s) will be there to assist them so that the appointment goes smoothly. Contact HIS for questions related to billing or business procedures.
WHAT CAN I EXPECT FROM A CAPTIONER WHEN HE/SHE ARRIVES TO THE APPT?
On the day of the appointment, the captioner will arrive 10-15 minutes early in order to meet with all clients and determine the best place to set up their specialized equipment. Make sure you have an agreement clarifying who can be supplied with a transcript.
IS THE INFORMATION I GIVE OUT TO YOUR AGENCY CONFIDENTIAL?
All your information is kept completely confidential in accordance with the Registry of Interpreters for the Deaf (RID) Code of Professional Conduct, The Association of Court Reporters and Captioners (NACA) as well as HIPAA mandates. Once you share your contact details with us, they are secure.