Service Agreement
INDEPENDENT CONTRACTOR STATUS
It is understood that sign language interpreters and captioners referred by Hawai`i Interpreting Services are independent contractors and are NOT EMPLOYEES of Hawai`i Interpreting Services and are NOT EMPLOYEES of the customer.
TEAM INTERPRETING
Assignments lasting longer than one hour may require two or more service providers , depending on the situation (type of situation, number of deaf people involved, etc.) The need for additional interpreters will be determined by Hawai`i Interpreting Services in consultation with the customer and when appropriate, the deaf people involved.
TRAVEL TIME AND EXPENSE
When sign language interpreters or captioners cannot be located on a neighbor island, with approval from the customer, an interpreter or captioner from another island, usually O`ahu, will be assigned. Billing time begins 1 hour prior to the scheduled flight time to allow adequate time for check-in. The cost of the flight, accommodations, and rental car or other transportation (shuttle, taxi), airport parking, and mileage round trip to the airport will be the responsibility of the customer.
REQUESTING AND SCHEDULING OF INTERPRETERS AND CAPTIONERS
Requests can be made online if you have a login to our schedule software Gridcheck. If online access is not available, call 808 394 7706 or email info@interpretinghawaii.com for assistance. Register for a username and password.
Sign the Service Agreement including complete billing information.
Requests must be made by the organization or agency that will be responsible for payment of services.
Be assured that if you haven’t heard from us, we are continuing to search for an available service provider. If no interpreter or captioner can be scheduled, you will be notified and if possible, the appointment can be rescheduled
CANCELLING INTERPRETERS AND CAPTIONERS REQUESTS
Cancellation time is counted on business weekdays (8:00 AM - 5:00 PM) and excludes weekends and holidays. Call 808 394 7706 or email at info@interpretinghawaii.com.
DOUBLE BOOKING INTERPRETERS OR CAPTIONERS
If the customer books interpreters or captioners on their own and does not notify Hawai`i Interpreting Services that their original request is cancelled, the customer is responsible for full payment for the HIS-scheduled interpreter or captioner. (See cancellation policy above.)
RATES, BILLING AND PAYMENT OPTIONS
HIS will email invoices at the completion of services unless other arrangements have been made. Payment is due within 30 days of the billing date. We offer a variety of payment options including check, credit card (Mastercard, Visa, American Express), government P-card, and EFT. There is a payment link on all invoices if credit card payments are selected. To request an estimate or for any questions about billing, send an email to info@interpretinghawaii.com.
Exceptions to Billing and Payment Options
Rates and policies for service providers in legal or theatrical settings maybe incur additional charges for prep and/or rehearsal time. Customers will be advised of these charges prior to filling their request.